Archives for January 2022

Many of you may not be aware that our inventory is updated on January 10th for the following spring shipping. This is the time to find those rare and popular gems that can be tough to get your hands on. Typically, we are able to release about 80% of our stock this time of year. The remaining 20% is held until early spring when we have a little better feel for when the plants will be ready. If a variety is listed as out of stock on January 10th, it means we are expecting the roses to be ready a [Read More]

If you’ve tried to call us for the last 10 years, you’ve reached one person, ME.  Not shockingly, this is also an area ripe for improvement.  Starting this fall, things have changed.  We have implemented a phone system that allows us to have multiple people answering multiple calls and more efficiently returning voice mail.  It’s nothing groundbreaking, but it should alleviate some of the frustration created by me answering every call on my cell phone.  I know some of you really like talking to [Read More]

After back-to-back difficult shipping seasons, we piloted a new approach to order fulfillment this fall.  After a little adjustment, we are confident that the new system will greatly improve our shipping timeliness.  We have moved to a daily capped system that will limit the number of orders scheduled for a specific day.  In the past, we have pooled orders by week with the intention of everything arriving by the weekend.  As many of you have experienced over the past seasons, this led to a [Read More]